iSpeak CREATIVE, LLC (“iSpeak CREATIVE,” “we,” “us,” or “our”) is a creative design and AI systems firm based in Stratford, Connecticut, USA. We operate the website at ispeakcreative.com (the “Site”).

This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our Site, forms, calendar bookings, and related communications — and what rights you have over that information.

If you have questions about this policy, contact us at ispeakcreative.com/contact.

Information you provide directly

When you submit a contact form, book a Discovery Call, complete an assessment, or otherwise communicate with us, we may collect:

• First and last name
• Email address
• Business name
• Phone number (if provided)
• Location (city, state, or country)
• Information about your business, services, or project needs
• Any other information you choose to share in a message or form field

Information collected automatically

When you visit our Site, certain technical information is collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited, time on page, and referral source
• Device type and operating system
• Cookie and tracking pixel data (see Section 5)

Information from client engagements

If you become a client, we may also collect business data necessary to deliver our services, including customer lists, CRM data, platform credentials (handled securely), and business performance information. This information is governed by the confidentiality provisions of your Services Agreement. When delivering AI systems, automation, or CRM implementation services, iSpeak CREATIVE may require temporary access to third-party platforms operated by or on behalf of the Client — such as booking systems, practice management software, or scheduling platforms — solely for the purpose of API configuration, integration setup, or technical implementation. This access is strictly scoped to what is necessary to complete the agreed deliverables. iSpeak CREATIVE does not collect, store, or process end-user personal data or Protected Health Information (PHI) accessed through such systems. Platform credentials are handled securely, are not retained beyond the implementation phase, and are not shared with unauthorized parties.

We use the information we collect for the following purposes:

• To respond to your inquiry— when you contact us or book a call, we use your information to follow up and schedule our conversation
• To deliver our services— for active clients, we use your business information to build, configure, and manage the agreed deliverables
• To send relevant communications— with your consent, we may send service updates, follow-up emails, or educational content related to our services. You can opt out at any time.
• To improve our Site— we use analytics data to understand how visitors use the Site and make it more useful
• To comply with legal obligations— we may retain records as required by law or to enforce our Terms & Conditions

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

We use the following third-party platforms to operate our business. Each acts as a data processor on our behalf and is subject to their own privacy policies:

GoHighLevel (GHL)

We use GoHighLevel as our primary CRM, contact management, email and SMS communication, appointment scheduling, and automation platform. When you submit a form, book a call, or communicate with us, your information is stored and processed within GHL. GoHighLevel’s privacy policy is available at gohighlevel.com.

Google

We may use Google Analytics or Google Workspace tools for site analytics and business communications. Google’s privacy policy is available at policies.google.com.

LinkedIn

Our Site uses the LinkedIn Insight Tag — a small piece of code that enables analytics about professional audiences who visit our Site and supports LinkedIn advertising campaigns. LinkedIn may collect data including your IP address, device and browser type, and LinkedIn member data if you are logged into LinkedIn. LinkedIn’s privacy policy is available at linkedin.com. You can opt out of LinkedIn tracking at linkedin.com/psettings/guest-controls.

Payment Processors

Invoices and payments are processed through third-party platforms (such as QuickBooks or similar). We do not store credit card or payment account information on our systems.

We do not sell access to your data to any of these platforms for advertising purposes. We share only what is necessary for each platform to perform its function.

Our Site uses cookies and similar tracking technologies. A cookie is a small file stored in your browser that helps us and our third-party partners recognize your device and understand how you use our Site.

Types of cookies we use

• Essential cookies— required for the Site to function (form submissions, session management)
• Analytics cookies— help us understand traffic patterns and improve the Site (Google Analytics)
• Marketing cookies— used by the LinkedIn Insight Tag to support professional audience analytics and retargeting campaigns

Your choices

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our Site. You can also opt out of specific tracking:

• LinkedIn tracking:linkedin.com/psettings/guest-controls
• Google Analytics:Google Analytics Opt-out Browser Add-on

We do not sell, rent, or trade your personal information. We do not share your information with advertisers. We may share your information only in the following limited circumstances:

• With service providers— platforms listed in Section 4 that help us operate our business, under appropriate data processing agreements
• With your consent— if you explicitly authorize us to share information with a third party
• For legal compliance— if required by law, court order, or governmental authority
• To protect our rights— if necessary to enforce our Terms & Conditions or protect the rights, property, or safety of iSpeak CREATIVE, our clients, or others
• In a business transfer— if iSpeak CREATIVE is acquired or merges with another entity, your information may be transferred as part of that transaction, subject to the same privacy protections

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:

• Inquiries that did not result in an engagement— up to 24 months, after which contact records are removed from active systems
• Active client records— retained for the duration of the engagement plus three (3) years, consistent with our confidentiality obligations
• Financial and invoice records— retained for seven (7) years in accordance with applicable tax and accounting requirements
• Analytics data— retained per the data retention settings of each analytics platform (typically 14–26 months for Google Analytics)

You may request deletion of your personal information at any time — see Section 8 or 9 for how to exercise that right.

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR). We process your personal data on the legal basis of legitimate interest (responding to business inquiries) and contractual necessity (delivering agreed services).

To exercise any of these rights, contact us via ispeakcreative.com/contact. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

International data transfers: Your information may be transferred to and processed in the United States. We rely on standard contractual clauses and our third-party processors’ EU data processing commitments as appropriate transfer mechanisms.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know— you may request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete— you may request deletion of personal information we have collected, subject to certain exceptions
• Right to Opt-Out of Sale— we do not sell personal information. If this changes, we will update this policy and provide a “Do Not Sell My Personal Information” link
• Right to Non-Discrimination— we will not discriminate against you for exercising any of your CCPA rights

To submit a CCPA request, contact us via ispeakcreative.com/contact. We will respond within 45 days.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These include secure platforms with access controls, encrypted communications, and limited access to personal data on a need-to-know basis.

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected individuals as required by applicable law.

Our Site and services are directed to business professionals and are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

Our Site may contain links to external websites, including GoHighLevel, LinkedIn, and other third-party platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this page indicates when the most recent changes were made. We encourage you to review this policy periodically.

For material changes that significantly affect how we handle your data, we will make reasonable efforts to notify affected individuals directly.

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us:

iSpeak CREATIVE, LLC
Stratford, Connecticut, USA
ispeakcreative.com/contact

We will respond to all privacy-related inquiries within 30 days (or within the timeframe required by applicable law).